Emotional Bank Account

David Hale — Thu, 12 May 2016 12:30:14 +0000

“If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you’ll get my meaning anyway. You won’t make me ‘an offender for a word.’ When the trust account is high, communication is easy, instant and effective.”
– Stephen R. Covey

David Hale CEO MentoringEmotional Bank Account – David Hale CEO Mentoring

Emotional Bank Account